We have the capability to offer remote support to any PC and Mac, as well as mobile devices running Apple iOS and Android OS connected to the Internet. Using proven technology provided by LogMeIn, the industry leader offering remote access. GoToAssist utilizes the same system of its sister service, GoToMyPC. Secured encrypted connection from end to end insures that your data is never compromised. In fact, the only data that is transmitted during a GoToAssist session is the display screen and keyboard and mouse input.
GoToAssist Remote Support is the choice of IT professionals demanding robust,
easy-to-use remote support. GoToAssist Remote Support’s award-winning
technology allows both on-demand sessions and the ability to connect to
GoToAssist Remote Support security includes 100 percent permission-based
support and end-to-end data encryption using government-approved 128-bit
Advanced Encryption Standard (AES) and Secure Sockets Layer (SSL).
For a one-time on-demand support session
This session is manually started by you and once terminated cannot reconnect without you starting another support session manually.
Call me by phone and I will give you the support key to start a remote support session; please click on this link:
The first time you start a remote support session a small program, GoToAssist Customer, will install on your computer and you will have this icon on your desktop:
The next time you would like to start a remote session will be faster; just double click on the GoToAssist Customer icon and your name will be pre-filled and I will give you the support key.
The GoToAssist Customer software can be deleted from your computer; if you would like to start a new session, it will be downloaded again.
For setting up unattended computers
If you want to allow me access without you needing to be in front of your computer, please contact me and I will send you the install program that will allow only me to access your computer; you have the option as to when I have access and when I do not.
I will never start a support session without your prior consent.